Terms of Service

Professional standards and service agreements for our immigration consulting services

Last Updated: January 2025

These Terms of Service govern your use of immigration consulting services provided by Crest Immigration Services Inc. Please read these terms carefully before engaging our services. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

As a regulated immigration consulting firm, we are committed to providing professional, ethical, and transparent services in accordance with the standards set by the College of Immigration and Citizenship Consultants (CICC) and all applicable Canadian laws and regulations.

Acceptance of Terms

  • By accessing and using the services of Crest Immigration Services Inc., you accept and agree to be bound by these Terms of Service

  • If you do not agree to these terms, you should not use our services

  • We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes

  • It is your responsibility to review these terms periodically for updates

Services Provided

  • Crest Immigration provides professional immigration consulting services for Canadian immigration applications

  • Our services include consultation, application preparation, document review, and representation before Immigration, Refugees and Citizenship Canada (IRCC)

  • We are regulated by the College of Immigration and Citizenship Consultants (CICC) and operate under RCIC License #R123456

  • All services are provided in accordance with Canadian immigration laws and CICC Code of Professional Ethics

  • We do not guarantee approval of any immigration application, as final decisions rest with IRCC

Client Responsibilities

  • You must provide accurate, complete, and truthful information for your immigration application

  • You are responsible for providing all required documents in a timely manner

  • You must inform us immediately of any changes to your circumstances that may affect your application

  • You must respond promptly to requests for additional information or documentation

  • Failure to provide accurate information may result in application refusal and potential immigration consequences

  • You are responsible for all government fees, third-party costs, and expenses related to your application

Fees and Payment

  • Professional fees for our services are outlined in your signed retainer agreement

  • Payment terms and schedules are specified in your service agreement

  • Government fees, translation costs, credential evaluation fees, and other third-party expenses are separate from our professional fees

  • Fees are non-refundable once work has commenced on your file, except as specified in your retainer agreement

  • We reserve the right to suspend services if payment obligations are not met

  • All fees are quoted in Canadian dollars unless otherwise specified

Limitation of Liability

  • We provide professional immigration consulting services to the best of our ability, but we cannot guarantee specific outcomes

  • We are not liable for decisions made by IRCC or other government agencies

  • We are not responsible for delays caused by government processing times, policy changes, or circumstances beyond our control

  • Our liability is limited to the amount of professional fees paid for the specific service in question

  • We are not liable for any indirect, consequential, or incidental damages arising from the use of our services

  • This limitation of liability applies to the fullest extent permitted by law

Termination of Services

  • Either party may terminate the service agreement with written notice as specified in the retainer agreement

  • We reserve the right to terminate services if you provide false information, fail to cooperate, or breach these terms

  • Upon termination, you remain responsible for payment of fees for services rendered up to the termination date

  • We will provide you with copies of your documents and file materials upon termination, subject to payment of outstanding fees

  • Termination does not relieve you of obligations to IRCC or affect the status of any submitted applications

Confidentiality and Privacy

We are committed to maintaining the confidentiality of your personal information and immigration matters in accordance with our Privacy Policy and professional obligations.

  • All client information is kept strictly confidential and is only shared with authorized parties as necessary for your application
  • We comply with all applicable privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act)
  • Client files are securely stored and access is restricted to authorized personnel only
  • For more details, please refer to our Privacy Policy

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Crest Immigration Services Inc. or its content suppliers and is protected by Canadian and international copyright laws.

  • You may not reproduce, distribute, modify, or create derivative works from our content without written permission
  • Our company name, logo, and branding are trademarks of Crest Immigration Services Inc.
  • Documents and materials prepared for your application remain your property, but our methodologies and templates are proprietary

Dispute Resolution

In the event of any dispute or disagreement regarding our services, we encourage open communication and good-faith efforts to resolve the matter.

  • Any complaints should first be directed to our office in writing for internal resolution
  • If you are not satisfied with our response, you have the right to file a complaint with the College of Immigration and Citizenship Consultants (CICC)
  • These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada
  • Any legal proceedings must be brought in the courts of Ontario, Canada

Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time to reflect changes in our practices, legal requirements, or other factors. Material changes will be communicated through:

  • Posting the updated terms on our website with a new "Last Updated" date
  • Email notification to active clients

Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

Questions About Our Terms?

If you have any questions or concerns about these Terms of Service, please contact us. We're here to help clarify any aspect of our service agreement.

Email

info@crestimmigration.ca

Office Address

David Akinmoluwa, RCIC (ID-R531693)
Crest Immigration Services Inc.
Manulife Place, Suite 3400
10180-101 Street Edmonton, AB T5J 3S4
Canada

For regulatory complaints, you may contact the College of Immigration and Citizenship Consultants (CICC) at complaints-plaintes@college-ic.ca