Clear terms for paid consultation bookings made through our website
Last Updated: August 2026
This Refund Policy applies to paid consultation bookings made through crestimmigration.ca via PayPal. We want you to feel confident booking with us, so we've outlined exactly when a refund applies, how to request one, and how long it takes.
Crest Immigration Services Inc. is committed to fair and transparent billing practices. This policy works alongside our Terms of Service and Privacy Policy. If any part of this policy conflicts with your signed retainer agreement for full case representation, the retainer agreement takes precedence for that engagement.
Paid consultations (Individual and Business/Investor) booked and paid for through our website may be cancelled or rescheduled free of charge up to 24 hours before the scheduled appointment time
Cancellations made at least 24 hours in advance are eligible for a full refund of the consultation fee
Cancellations made less than 24 hours before the scheduled appointment, or failure to attend without notice ("no-show"), are not eligible for a refund
Refund requests must be submitted in writing to info@crestimmigration.ca and will include your order/transaction ID from your PayPal payment confirmation
Approved refunds are issued to the original payment method through PayPal
Refunds are typically processed within 5-10 business days of an approved request
We do not charge any additional processing or administrative fee for issuing a refund
You will receive an email confirmation once your refund has been processed
If you are unable to attend your scheduled consultation, you may request to reschedule instead of cancelling, at no additional cost, provided you notify us at least 24 hours in advance
Rescheduling requests can be made by replying to your confirmation email or contacting us directly at info@crestimmigration.ca or +1 (587) 974-8942
Once a paid consultation has taken place, the fee for that consultation is non-refundable
Professional service fees for retained casework (e.g., application preparation, representation before IRCC) are governed separately by your signed retainer agreement and are handled per our Terms of Service, not this Refund Policy
Government fees, third-party costs (e.g., translation, credential evaluation), and other disbursements paid on your behalf are non-refundable once submitted to the relevant authority or provider
If you believe you were charged in error or are dissatisfied with a service, please contact us first at info@crestimmigration.ca so we can resolve the matter directly
We aim to respond to all refund and billing inquiries within 2 business days
Initiating a payment dispute or chargeback with PayPal or your card issuer without first contacting us may delay resolution; we encourage you to reach out to our team before doing so
Contact our team with your order details and we'll process eligible refunds promptly.
info@crestimmigration.ca
Mailing Address
David Akinmoluwa, RCIC (ID-R531693)
Crest Immigration Services Inc.
Manulife Place, Suite 3400
10180-101 Street Edmonton, AB T5J 3S4
Canada